Shipping and Return Policy
Thank you for choosing our company for your alcoholic beverage needs. We strive to provide you with high-quality products and excellent customer service. Please take a moment to review our shipping and return policy outlined below.
1. Shipping Carrier: We utilize FedEx as our primary shipping carrier for all orders. This ensures reliable and efficient delivery of your alcoholic beverages.
2. Shipping Restrictions: Please note that alcoholic beverages can only be shipped to addresses within the approved regions where it is legally permissible. It is your responsibility to ensure that the delivery address is within the allowed area.
3. Delivery Time: We process orders promptly, and the estimated delivery time will depend on your location and the shipping method selected during checkout. Please allow for any additional time required for age verification processes, as it is mandatory to verify the legal drinking age of the recipient.
4. Tracking Information: Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment on the FedEx website.
5. Damaged Goods: In the unfortunate event that your order arrives damaged, please contact our customer support team within 48 hours of delivery. We may require photographic evidence of the damage to process your refund. Please note that refunds are only available for damaged goods, as explained further in our return policy below.
1. Returns: Due to the alcoholic content of our products, returns are generally not accepted for health and safety reasons. We cannot resell returned alcoholic beverages even if bottles are unopened and legal regulations may prevent us from accepting them. The shipment of Alcohol is reserved for licensed retailers with appropriate carrier approval. The general public is generally prohibited from sending alcohol via common carrier, therefore we strongly encourage you to review your order carefully before completing the purchase.
2. Damaged Goods Refund: If your order arrives with visible damage to the packaging or if the contents are damaged, please contact our customer support team within 48 hours of delivery. Provide us with detailed information and photographs of the damaged items. We will assess the situation and provide a refund or replacement for the damaged products at our discretion.
3. Refund Process: If your claim for damaged goods is approved, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase. Please allow a reasonable amount of time for the refund to reflect in your account, depending on your financial institution’s processing times.
4. Incorrect or Missing Items: If your order is incorrect or has missing items, please notify our customer support team within 48 hours of delivery. We will investigate the issue and take appropriate action to rectify the situation.
Note: It is important to be present during the delivery of your order. If you are unavailable to receive the shipment, please ensure that someone of legal drinking age and with proper identification is present to sign for and accept the package.
If you have any further questions or concerns about our shipping and return policy, please feel free to contact our customer support team. We are here to assist you.
Please remember to consume alcoholic beverages responsibly and in accordance with the laws and regulations of your region.
Last updated: June 27, 2023.