Privacy Notice

At Wine Merchants West, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy notice outlines how we collect, use, and safeguard the data you provide to us. Please take a moment to review the following information.

1. Collection of Personal Information:

a. Types of Information: When you place an order or interact with our website, we may collect personal information such as your name, address, email address, telephone number, and payment details. This information is necessary for processing your orders, delivering products, and providing customer support.

b. Voluntary Information: In addition to the information required for order processing, you may choose to provide additional details voluntarily, such as your preferences, reviews, or feedback. While this information is optional, it helps us enhance your shopping experience and tailor our services to better suit your needs.

2. Use of Personal Information:

a. Order Processing: We use your personal information to process your orders, confirm payment, and deliver the products you purchase. This includes verifying your age to comply with legal requirements related to the sale of alcoholic beverages.

b. Communication: We may use your contact information to communicate with you regarding your orders, provide updates, respond to inquiries, and address any customer service issues. We may also send you promotional emails or newsletters with your consent, which you can opt-out of at any time.

c. Improving Services: Your feedback and voluntary information help us improve our products, services, and website functionality. We may analyze and aggregate data to identify trends and preferences, allowing us to enhance your overall experience.

3. Data Security:

a. Encryption: We employ industry-standard security measures, including encryption technology, to protect your personal information during transmission. This helps prevent unauthorized access, loss, alteration, or disclosure of data.

b. Internal Controls: Access to your personal information is limited to authorized personnel who need it to perform their job responsibilities. We maintain strict internal policies and procedures to ensure the confidentiality and integrity of your data.

4. Data Sharing:

a. Confidentiality: We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. However, we may share your information with trusted service providers who assist us in operating our business, such as shipping carriers, payment processors, or IT service providers. These partners are contractually bound to maintain the confidentiality and security of your data.

b. Legal Compliance: We may disclose your personal information if required by law, court order, or governmental regulation to protect our rights, safety, or property, or to enforce our policies and terms of service.

5. Data Retention:

a. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy notice, unless a longer retention period is required or permitted by law.

6. Your Rights:

a. Access and Correction: You have the right to access and correct your personal information held by us. If you would like to review or update your information, please contact our customer support team.

b. Consent Withdrawal: You have the right to withdraw your consent for receiving promotional emails or newsletters. You can do so by using the unsubscribe link provided in the emails or by contacting us directly.

7. Third-Party Websites:

a. Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to review their respective privacy policies when visiting them.

8. Children’s Privacy:

a. Our website and services are intended for users who are of legal drinking age. We do not knowingly collect personal information from individuals under the legal drinking age. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete it from our records