Shipping Carrier Information

Welcome to Wine Merchants West, your premier destination for exquisite wines from around the world. We take great pride in offering a diverse selection of carefully curated wines to satisfy even the most discerning palates. As you explore our website and make your selections, we want to inform you about our shipping policies, specifically regarding any abnormalities that may occur during the shipping process exceeding.

While we strive to ensure a smooth and reliable delivery experience, it’s important to note that once your shipment has been loaded onto a truck, Wine Merchants West cannot assume responsibility for any shipping irregularities that may arise.

We work diligently to collaborate with reputable shipping partners to transport your wines securely. However, we must acknowledge that unforeseen circumstances beyond our control can occur during the shipping journey. To ensure transparency, we want you to be aware of the limitations we face in these situations.

Once your order has been processed and transferred to the shipping carrier, the authority to make any changes or provide instructions regarding the shipment rests solely with them. Our ability to modify shipping instructions, delivery addresses, or schedules is constrained once the shipment is in transit. These limitations are mainly due to their alcoholic contents. As an adult signature is required on all wine deliveries, the ability to change a delivery address is extremely limited.

To minimize the likelihood of issues, we encourage you to review your shipping details carefully before finalizing your order. Accurate and up-to-date information is crucial for a successful delivery. Additionally, we recommend using the provided tracking number to monitor your shipment’s progress.

While we are committed to providing exceptional service, it’s important to understand that any shipping abnormalities that occur once the wine has left our facility are beyond our immediate control. However, in the event of any concerns or complications, we are here to assist you to the best of our abilities. We will gladly facilitate communication with the shipping carrier on your behalf and provide any necessary documentation or information required for resolution.

At Wine Merchants West, we are dedicated to delivering a seamless and enjoyable wine shopping experience. While we make every effort to ensure smooth shipping, we appreciate your understanding of our limitations once your order has been entrusted to the shipping carrier.