1. Prelude
At Wine Merchants West, we strive to provide our customers with a seamless and convenient shopping experience. As part of our commitment to customer satisfaction, we offer the option to ship orders to addresses other than the billing address. This policy outlines the guidelines and procedures for shipping to addresses other than the billing address on our eCommerce site, winemerchantswest.com.
2. Eligibility
Customers who wish to have their orders shipped to an address other than the billing address must meet the following eligibility criteria:
- Provide accurate and complete billing information during the checkout process, including a working telephone phone number.
- Verify ownership of the payment method used for the purchase.
3. Shipping Address Verification
To ensure the security of our customers and prevent fraudulent activity, we have implemented a shipping address verification process.
- Upon selecting the option to ship to an address other than the billing address, customers will be required to provide additional information, including the recipient’s name, address, and contact details. Including and especially their phone number.
- Wine Merchants West reserves the right to use third-party services or conduct manual verification to validate the shipping address and confirm the customer’s identity.
4. Additional Documentation
In some cases, Wine Merchants West may require additional documentation to validate the shipping address and prevent fraudulent transactions. Customers may be requested to provide one or more of the following documents:
- Government-issued identification of the customer placing the order.
- Proof of address for the billing and shipping addresses.
5. Restrictions and Limitations
Wine Merchants West reserves the right to impose restrictions or limitations on shipping to addresses other than the billing address under certain circumstances, including but not limited to:
- High-risk transactions or suspicious activities.
- Orders exceeding specified order value limits.
- Orders flagged by our fraud prevention systems or manual review process.
- Incomplete or inaccurate shipping address information provided by the customer.
6. Communication and Notification
Wine Merchants West will communicate with customers regarding the shipping address verification process and any additional requirements through the contact information provided during the ordering process.
- Customers may be required to respond promptly to requests for additional documentation or clarification.
- Failure to provide the requested information within the specified time may result in order cancellation or delay in processing.
7. Liability
Wine Merchants West takes reasonable measures to ensure the security and accuracy of shipping address information provided by customers. However, we are not liable for any loss, damage, or inconvenience arising from inaccurate shipping addresses or fraudulent activity related to shipping to addresses other than the billing address.
8. Policy Updates
Wine Merchants West reserves the right to update or modify this policy at any time without prior notice. The revised policy will be posted on our website, and the effective date will reflect the date of the most recent update.
9. Contact Information
For questions or concerns regarding our policy on shipping to addresses other than the billing address, please contact our customer support team @ info.winemerchantswest.com
By placing an order on winemerchantswest.com and choosing to ship to an address other than the billing address, you acknowledge and agree to abide by the terms and conditions outlined in this policy.
Effective Date: July 1, 2023